New Mexico Center for Pain & Wellness (NMCPW)
Effective Date: August 14, 2023
Last Updated: June 12,2025
At New Mexico Center for Pain & Wellness (“NMCPW,” “we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information across our services, including our website, communication tools, and in-person interactions.
1. Information We Collect
We may collect the following types of information:
Personal Information: Full name, address, email, phone number, and other contact information.
Health Information: Information related to your medical history, diagnosis, treatments, and services provided at NMCPW, as necessary for your care.
Technical Information: IP address, browser type, device identifiers, and usage data via cookies or similar technologies.
Communication Records: Content of emails, SMS, calls, or messages exchanged with our team.
2. How We Use Your Information
Your information may be used for the following purposes:
To deliver, manage, and improve the services we provide to you.
To send appointment reminders, treatment updates, and service notifications.
To respond to inquiries, provide support, or follow up on care.
To share educational, promotional, or wellness-related content (with your explicit consent).
To comply with applicable laws and regulatory obligations.
3. How We Share Your Information
We do not sell your personal data.
We do not share SMS opt-in data with third parties, affiliates, or advertisers.
Your personal and health information may only be shared as required by law, or with your authorized providers involved in your care.
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS Text Messaging
By opting in, you consent to receive 1:1 text communications from NMCPW, including appointment reminders, updates, and wellness promotions.
Message Frequency: Varies; typically 1–2 messages per month.
Fees: Standard messaging and data rates may apply.
Opt-In: Consent may be obtained in person or via phone. Patients are informed that message frequency may vary and that they may text HELP for support or STOP to opt out at any time.
Opt-Out: Text STOP at any time to unsubscribe.
Help: Text HELP or contact us at info@nmcpw.org or (505) 322-6687.
We do not send mass/bulk messages. Your mobile number will not be used for third-party marketing purposes.
5. Data Security
We use commercially reasonable safeguards—including administrative, physical, and technical measures—to protect your data. However, no method of transmission or storage is entirely secure. Please exercise caution when sharing sensitive information.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data.
Request a copy of the information we collect and how it’s used.
Withdraw consent for promotional communications at any time.
To exercise these rights, please contact us using the information below.
7. Third-Party Links
Our website may contain links to external websites not governed by this Privacy Policy. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
8. Changes to This Policy
We may revise this Privacy Policy periodically. Updates will be posted to our website and take effect on the date noted above.
9. Contact Us
If you have any questions or concerns about this policy or your personal data, please reach out:
Email: info@nmcpw.org
Phone: (505) 322-6687
Address: 6330 Riverside Plaza Lane NW, Suite 100, Albuquerque, NM 87120
Website: https://www.nmcpw.org
